Refund Policy

Refund & Return Policy

Our refund policy is valid for 90 days from the date of purchase. After this period, unfortunately, we are unable to offer refunds or exchanges.

At Night of Mystery, we aim to provide fair return practices that balance customer satisfaction with the nature of our digital products. Please note, refunds will not be issued in the following cases:

You changed your mind after you have downloaded the item.
The product was bought in error and you have already downloaded the item.
You do not have the necessary knowledge or skills to use the product.
You did not download your files before they were removed or before access expired (we recommend downloading immediately after purchase)
The price of the product has since been updated.
You do not have the required equipment or software to use the item.

Exchanges

Exchanges are only possible if no downloads have been made on the original order. We can exchange the product if no products have been downloaded. Once a file has been downloaded, exchanges or refunds cannot be processed (subject to the terms above).

Proof of Purchase

A receipt or proof of purchase is required to process any return or refund request.

Refunds

If your refund request is approved, it will be processed back to your original method of payment within 7–10 business days. Refunds cannot be issued through alternate methods.

Statutory Rights

You may also be entitled to certain statutory rights. To the maximum extent allowed by law, this refund policy limits returns and refunds to the period noted above.

EU Customers

By purchasing digital products from our website, you agree that once you access or download your files, you waive your right of withdrawal under EU consumer protection laws.

Missing or Delayed Refunds

If you have not received your refund yet:

Check your bank account again.
Contact your credit card provider or bank, as processing times may vary.
If you still have not received your refund, please email us at [email protected].

A Quick Reminder

We’re here to help before you buy to make sure you choose the right game for your party.

If you’re ever unsure, just reach out. We love helping hosts find the mystery that will make their event unforgettable!

Please feel free to contact us with any questions you may have.